The command center for WhatsApp automation

Build AI WhatsApp support bots that connect to your stack.

Create branded WhatsApp bots, connect Twilio or WhatsApp Web, sync with Intercom, Zendesk, Shopify and CRMs, manage human handoff, and debug every conversation from one workspace.

Start building

Twilio + WhatsApp WebIntercom + ZendeskShopify readyAI + human handoff

Naizop SupportWhatsApp · TwilioLive

Flow-onlyAI assistantHybridHuman-first

Sarah Khan

+1 415 ··· 2980

Human handoff

Hi, I was charged twice for order #1828289.

14:31

Twilio

Naizop Bot

I can help with that — pick an option:

1.Track my order
2.Refund request
3.Talk to a human

Reply with a number or the option name:

14:31

2

14:32

AI summary

Double charge confirmed on order #1828289 in Shopify. Low confidence on refund policy — routing to a human agent.

14:32

Zendesk ticket #4821 created14:32

Hi Sarah — I've refunded the duplicate charge. You'll see it in 3–5 days.

Mateo · Agent14:33

Flow builder· Refund flow

Trigger

Message received

WhatsApp inbound · Twilio

Main menu

3 options · reply by number or name

WhatsApp Web: rendered as text menu

AI assistant

Hybrid mode · answers from knowledge base

Action

Create Zendesk ticket

On intent: Refund request

Human handoff

Pause bot · notify agent on Slack

Bot Doctor

WhatsApp Web text fallback active

Numbered text menu sent — number & name detection on.

Intercom webhook healthy

No broken flow paths

This week1,284 chats

73%Resolved

18%Handoff

94%Delivered

TwilioConnected

WhatsApp provider

WhatsApp WebWarning

WhatsApp Web provider

Text fallback menus only

IntercomConnected

Support inbox

ZendeskConnected

Ticketing

ShopifyConnected

Ecommerce

Connect every part of your support stack.

Twilio

WhatsApp Web

Intercom

Zendesk

Shopify

Slack

Discord

Google Sheets

Notion

Airtable

HubSpot

Google Calendar

Calendly

Build

Design WhatsApp bots without hardcoding flows.

Use templates, visual flow nodes, AI modes and provider-aware menus to build bots for support, orders, bookings and lead qualification.

Refund flowEditing

Trigger

Message received

WhatsApp inbound

Main menu

Track · Refund · Human

WhatsApp Web: rendered as text menu

AI assistant

Hybrid · knowledge base

Human handoff

Pause bot · notify agent

Visual flow builder

Drag triggers, menus, AI steps and actions onto a canvas. Branch on intent, no hardcoded flows, no deploys.

Templates for support, ecommerce & agencies

Start from order support, refund, booking and lead-qualification templates built for real WhatsApp conversations.

Provider-aware menus

Native WhatsApp menus on Twilio; automatic numbered text fallback on WhatsApp Web with number & name detection.

Provider-aware menus

Twilio can use native WhatsApp menus. WhatsApp Web uses numbered text menus with number / name detection.

Connect

Connect WhatsApp to the tools your team already uses.

Sync messages, tickets, customers, orders and alerts across your helpdesk, CRM, ecommerce store and calendars.

WhatsApp providers

TwilioConnected

WhatsApp provider

WhatsApp WebWarning

WhatsApp Web provider

Text fallback menus only

Helpdesks

IntercomConnected

Support inbox

ZendeskConnected

Ticketing

Ecommerce

ShopifyConnected

Ecommerce

Orders · fulfillment · refunds

Alerts

SlackConnected

Team alerts

DiscordConnected

Team alerts

TelegramConnected

Messaging channel

EmailConnected

Notifications

CRM & data

Google SheetsConnected

Data export

NotionConnected

Docs & CRM

AirtableDisconnected

Database

HubSpotConnected

CRM

SalesforceDisconnected

CRM

PipedriveDisconnected

CRM

ZohoDisconnected

CRM

Calendars

Google CalendarConnected

Scheduling

CalendlyConnected

Scheduling

Cal.comDisconnected

Scheduling

AI knowledge

WebsiteHelp centerPDFsNotionGoogle DocsSitemap

Support

Let bots handle the routine. Let humans handle the edge cases.

Collect context, create tickets, pause the bot, and pass clean summaries to your team when a human needs to step in.

Shared inbox4 open

Sarah Khan

Payment issue · #1828289

Liam Wright

Where is my order?

Priya Nair

Booking for Friday

Tom Diaz

Refund status?

Sarah KhanWhatsApp · TwilioHuman handoff

I was charged twice for order #1828289.

14:31

AI summary

Double charge confirmed in Shopify. Refund policy unclear — confidence below threshold. Escalating to a human with full context.

14:32

Zendesk ticket #4821 created14:32

Internal note

Bot paused — resumes on agent close, rule or 30 min timeout.

System14:32

Sarah Khan

+1 415 ··· 2980

Shopify customer14 ordersVIP

Ticket #4821

IssuePayment issue

Order#1828289

StatusHuman handoff

Connector

Zendesk

Automate

Automate the messy support work.

Build rules that route, alert, tag, sync and escalate conversations automatically.

Automation rule

Customer selects RefundCreate Zendesk ticketPause bot

Automation rule

AI confidence is lowHandoff to humanNotify Slack

Automation rule

Shopify order fulfilledSend tracking update

Automation rule

No agent reply in 10 minSend Telegram alert

Bot Doctor

Know exactly why a bot did—or didn't—reply.

Bot Doctor checks provider health, webhooks, invalid menus, broken flow paths, connector failures and stuck messages before your customers notice.

Bot DoctorNaizop Support

Health checks

WhatsApp inbound webhook received

Last event 4s ago · Twilio

Outbound messages working

32 sent in last hour · 0 failed

Intercom webhook healthy

200 OK · avg 240ms

Shopify connected

Orders & fulfillment syncing

Queue healthy

0 stuck messages

AI knowledge synced

Help center · 142 docs indexed

Issues found

WhatsApp Web does not support native menus

Text fallback is active — numbered menus with number & name detection.

Refund flow has no human handoff fallback

Add a Human handoff node so low-confidence refunds reach an agent.

Intercom webhook not received in 3 days

Last inbound event 3d ago. Replay the webhook or re-authorize the connector.

Templates

Start with templates built for real WhatsApp support.

Launch in minutes with flows pre-wired for support, ecommerce, bookings and agencies — then make them yours.

Ecommerce order support

Track orders, fulfillment and returns over WhatsApp.

WhatsAppShopifyAI

Refund request

Collect order details, verify, and open a ticket.

WhatsAppZendeskHandoff

SMM order & refill bot

Take orders, refills and balance checks for panels.

WhatsAppAI

Appointment booking

Offer slots, confirm and sync to your calendar.

WhatsAppCalendar

SaaS technical support

Triage issues, search docs, escalate to engineers.

WhatsAppAIHandoff

Lead qualification

Score and route inbound leads to the right rep.

WhatsAppCRM

Payment issue

Detect double charges and failed payments fast.

WhatsAppShopifyHandoff

Human handoff bot

Pause the bot and pass clean context to an agent.

WhatsAppHandoff

Agencies

Built for agencies and multi-brand operators.

Manage every client bot, brand, connector and inbox from one workspace.

Clone bots across clients

Per-brand connectors

Shared templates

Client-ready dashboards

Multi-bot analytics

Workspace4 bots

Naizop Support

Twilio · 412 chats today

Live

StillViral Support

WhatsApp Web · maintenance window

Paused

ReviewFame Bot

Intercom webhook delayed

Warning

SiteFame Support

Connect a WhatsApp provider

Needs setup

Analytics

Measure automation, handoff and support quality.

Every conversation, sync and handoff in one dashboard — so you know what to fix and where bots earn their keep.

Conversations this month

1,284+12%

Bot resolution rate

73%+4.2%

Human handoff rate

18%-2.1%

Avg first response

2.4min-0.3

Delivery success

94%+1.1%

Failed syncs

42+6

Conversation volume14 days

1,284

Bot vs human handled

AI handled73%

Human handoff18%

Unresolved9%

Top issue categories

Payments42%

Order status31%

Refunds22%

Shipping14%

Other9%

Connector health

TwilioHealthy

IntercomHealthy

ShopifyHealthy

ZendeskHealthy

WhatsApp WebWarning

Google SheetsFailed

Pricing

Plans for solo brands, growing teams and agencies.

Start free for 14 days. Scale from one bot to a full multi-client workspace — no rebuild required.

Solo

For solo brands getting started

$29/mo

Start building

1 brand

1 WhatsApp number (Twilio or WhatsApp Web)

Shared inbox

Basic flow templates

1,000 conversations/mo

Email support

Launch your WhatsApp support command center.

Build bots, connect your stack, hand off to humans, and debug every conversation from one place.

Start building